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Hand Crafted Travel

General Conditions

Accommodations: The price of your tour is based on the shared occupancy of twin or double bedded rooms. If you are a single traveler, we won’t charge you the single supplement that most tour companies charge unless you specifically request a room to yourself. If you have not requested a single room, we will try to pair you with someone of the same gender. If we cannot find a room mate for you, you will have a room to yourself at no extra charge. For private tours, these conditions may vary.

Meals: Continental breakfast will be provided each morning. Other meals are included where indicated in the itinerary. During included lunches and dinners beverages are the responsibility of the tour participant. 

Conveyances: Surface transportation for the group is included in the price of the tour. Individual transportation to the tour beginning point, from the tour ending point, and during free time, is not included.

Admission: The tour price includes admission to all scheduled group sights, museums, and other activities.

Luggage: Each tour participant is limited to one carry-on sized bag (approximately 9"x14"x22") plus a small tote bag. For private tours, these conditions may vary depending on the number of participants and individual arrangements made with Hand Crafted Travel LLC.

Travel Documents: A valid passport is required for all participants. No visas or immunizations are currently required for US citizens for any of the countries we’ll be visiting. If you do not hold a US Passport, it is your responsibility to determine any visa requirements.

Timing: All times listed in the itinerary are approximate and are subject to change to comply with up-to-date schedules.

Payment Schedule: For normally scheduled tours, a deposit of $500 is required upon submitting a reservation form. For private tours, a deposit of 20% of the tour price is due at the time of booking. The deposit forms a part of the final payment for the tour. The deposit is refundable for any reason for 14 days after we receive it. After 14 days, payment is subject to the cancellation policy set out below. Final payment is due not less than 60 days prior to departure. If final payment is not received by then, we will assume that you have cancelled, and apply the cancellation fees set out below. 

Cancellation: Cancellation date is the date we receive notice of a participants intent to cancel in written form. The following cancellation fees apply: 
•More than 60 days before departure: Loss of deposit. 
•Less than 60 days before departure: 100% of total tour price.

If there is a change in plan: Occasionally it is necessary to change itinerary specifics. We reserve the right to decline to accept as a member, or retain a passenger as a member of a tour. In the event that it becomes necessary or advisable for the well being of passengers, for any reason whatsoever, to alter the itinerary or arrangement, such alterations may be made without penalty to Hand Crafted Travel LLC or its agents. No refund can be made for any feature of a tour not used by the passenger. Due to the vagaries of the travel industry, a scheduled visit to a manufacturer, museum or other event is sometimes cancelled. We cannot guarantee that any item or amenity mentioned will be available, especially where we have no control over it. Should it be necessary to change part of the itinerary, we will make every effort to find a suitable replacement, but can not be held financially responsible for a full or partial refund. We reserve the right to withdraw any and all tours should conditions warrant, and will provide a full refund should we need to cancel a tour prior to departure.

Agreement and Release

All participants on tours operated by Hand Crafted Travel LLC are required to sign a release as part of their agreement to take part in the tour. The release reads as follows: I agree that Hand Crafted Travel LLC and its agents shall not be liable for any loss, damage, or injury resulting to me from, or in connection with, events beyond their control, including, but not limited to, strikes, acts of war or terrorism, bad weather, delays, government restrictions, and acts of God, or events occurring principally as a result of the acts or omissions of third parties, such as airlines, suppliers or operators of ground transportation, hotels, restaurants, and suppliers of other program services. I hereby release Hand Crafted Travel LLC and its agents from all claims arising out of such events, acts or omissions. The recovery of any damages shall be limited to the amount I have paid to Hand Crafted Travel LLC. I release Hand Crafted Travel LLC and its agents and agree to indemnify them with regard to any financial obligations or liabilities that I may personally incur or any damage or injury to the person or property of others that I may cause while participating in the program. These include, without limitation, medical expenses, damages to property, and transportation and lodging expenses in the event I am absent from the group due to illness or other circumstances. I hereby grant Hand Crafted Travel LLC and its agents full authority to take whatever actions they may consider to be warranted under the circumstances regarding my health and safety and I fully release them from any liability for such decisions or actions. I understand that my participation in any activity of the trip, whether or not scheduled, is voluntary and undertaken at my own risk, and I hereby release Hand Crafted Travel LLC and its agents from responsibility and liability for any incidents, injuries or accidents that might occur during these activities. I have read the General Conditions, Payment Schedule, Cancellation Policy and Agreement and Release and agree that all terms and conditions stated therein are fully incorporated in this agreement.

Rail Europe
Refund:
* Applications for refunds must be submitted by the client to the office where the pass, ticket or reservation was purchased. Expired tickets/passes are non refundable. No refund can be made unless the pass or ticket can be produced. No refund will be made in Europe for tickets/passes issued by REI. No refund can be given on tickets/pass purchased in Europe. Passes, tickets or reservations must not be removed from their ticket cover and must bear no evidence of having been tampered with in any way. Refund amounts are posted to the original form of payment.
* Eurail Global passes, Eurail Select Passes, Eurail Regional and National Passes are refundable only if totally unused and unvalidated and received within one year from the issue date. Six months for the BritRail pass. Please note that the Prague Excursion pass is refundable up to seven months from the date of issue. All refunds are subject to minimum 15% cancellation fee. Rail 'N Drive passes are not refundable if either the rail or car portion has been used. Saverpasses, Twin passes and Party Passes are not refundable if partially used. Validated and partially used passes are non refundable.
* Trains tickets are refundable based on the "after sales" rules of the type of ticket purchased (click on "compare classes" of the products at the time of booking, also printed on the ticket). Refunds, when applicable, are possible only if the ticket is received in our office within the time frame allowed for a refund. Cancellation fee varies from 0 to 100%
* BritRail Point-to-Point Tickets are refundable only if totally unused and unvalidated and must be received by the issuing office within 6 months from the date of issue. 15% cancellation fee applies. Roundtrip tickets used one way are not refundable.
* Totally unused point-to-point tickets received by the issuing office prior to the first date of validity are refundable. Tickets received after the first day of validity are refundable if canceled and stamped "not-used" by a railway official, at the station of departure. These tickets are refundable up to six months from the last day of validity. All refunds are subject to a 15% cancellation fee. Tickets submitted after the first day of validity, which have not been cancelled, are not refundable.
* Sleepers and Couchettes: For cancellations in North America, the unused ticket must be received by Rail Europe at least 24 hours before the train departure date. If clients are in Europe, ticket must be stamped cancelled by a railway official at the station of departure at least 24 hours before the train departure date. 15% cancellation fee applies. If space not cancelled and ticket received after the travel date, no refund is allowed.
* Non-refundable Products: Paris Visite, Paris Museums, Great British Heritage Pass, London Travel Card, Fly-Rail Baggage, Original London Sightseeing Tour, Rail Protection Plan, Seat Reservations.
* Where no other time frame for refund is specified in this website, refund requests for tickets, passes, tours & packages must be received by rail Europe within six months of the issue date. Once tour/package is confirmed a refund is not allowed. Special refund conditions apply to Swiss packages - please check at the time of booking.
* Trip cancellation insurance is highly recommended.

Terms and Conditions of Anywhere Anytime France™:
* Residents of United States of America (and its territories), Canada, Mexico, Central America north of Panama, and the Caribbean are eligible to purchase and use the Anywhere Anytime France™ product.
* All trips must be used within 30 days from the first train departure date on the account.
* Persons using a U.S. Military I.D. are eligible to use this product. -Cancellations can only be performed via the traveler’s online account to regain trip credit.
* Non-ticketed / non-printed trips may be cancelled no later than 1 hour prior to train departure time.
* E-tickets must be printed / issued a minimum of 1 hour before the train departure time.
* Trip credits are valid on all trains but cannot be used when the journey originates with a non-reservable train segment. (ex. trains having 5 digit numbers).
* Trip credits are valid for seat reservations only. Trip credits cannot be redeemed for couchette or sleeper accommodations.
* Traveler must register on their online account within 6 months from date of purchase.
* Traveler has 6 months from the date of account registration to use their Anywhere Anytime France™ and trip credits.
* We recommend booking your trips as soon as you can. Please note that space is never guaranteed and is subject to availability.
* Refunds:
o The Anywhere Anytime France™ is refundable less 15% cancellation fee if totally unused and none of the trip credits purchased have been booked. Refunds, when allowed, are possible up to one year of date of purchase.
o Once trips have been booked and not cancelled, the Anywhere Anytime France™ and trip credits are non refundable.
o Once a trip has been printed and an e-ticket issued, the Anywhere Anytime France™ and trip credits are non refundable and cannot be replaced if lost, stolen or partially used.
o Application for refunds can only be submitted by the traveler who made the original purchase.
o Rail Protection Plan™ is not available on the Anywhere Anytime France™ product.

Seating:
Most trains offer only nonsmoking accommodations, but some trains offer smoking and non-smoking.

Payment:
American Express, Diners Club, Discover, Visa or MasterCard are accepted.

Lost Tickets and Passes:
REI is not responsible for passes, tickets or vouchers which are lost, stolen, mutilated or destroyed. Refunds cannot be authorized in such cases. To protect yourself against such losses please refer to our Rail Protection Plan.

Advance Booking:
Please apply for your passes and other tickets at least 7 business days prior to your departure from North America. REI will always try to help if less notice is given, but REI is not responsible for delays in delivery service or otherwise. If a product is ordered at short notice, REI will charge an additional fee for overnight delivery service. When ordering, please include your date of departure from North America.

Responsibility/ Liability:
* REI acts only as a booking agent. REI has no control over, and is not responsible for, any of the tours, passes, attractions, hotels and other travel accommodations listed in this site. All bookings are accepted and all tickets, passes, and vouchers are issued on the express condition that, REI is not responsible or liable for any loss (consequential or otherwise); damage (including but not limited to loss of, or damage to passengers' clothes, baggage, or other property whatsoever); death, injury, delay, inconvenience or irregularity caused by, or arising out of, or in connection with, any defect in any vehicle or other, air, land or sea conveyance used, rented or traveled in; or through the negligence, willful misconduct, strikes or other acts, defaults of omissions of any carrier, car rental company, hotel, restaurant or any other provider of goods or services.
* Every booking is accepted subject to the conditions, tariffs and regulations imposed by the air, rail, shipping, bus, car rental, car insurance, hotel or other companies, firms or persons concerned.
* REI reserves the right to alter, cancel or substitute any component of a package.
* All items of a personal nature not specifically mentioned such as phone calls, tips, taxis, etc. are the responsibility of each passenger.

General Terms and Conditions:

All prices are subject to change.
NOTE: The following terms and conditions apply to all Rail passes, Combination passes that include rail and car. Carefully reading these terms and conditions is recommended for all Combination passes.
* Travelers are responsible for ensuring that they have all necessary visas and appropriate travel documents prior to their departure from North America.
* Certain trains may transit through a country not covered by the pass. In that case an additional ticket must be purchased.
* Train schedules and fares are subject to change and availability. Fares and departure times will be confirmed upon purchase confirmation. Sleeper prices vary and will be confirmed at time of purchase.

To Purchase:
Passes cannot be issued to residents of the countries the pass is valid in. Residents of the Russian Federation, Turkey, Morocco, Algeria or Tunisia are not eligible to purchase Eurail Global passes, Eurail National and Regional passes and the Czech pass. Residents of United Kingdom are not eligible to purchase BritRail Passes or Eurail Passes. The Anywhere Anytime France™ is available for Residents of the following countries: United States of America (and its territories), Canada, Mexico, Central America north of Panama, and the Caribbean.

How to Validate and Use Your Pass:
* Passes are issued open dated and must be validated within six months from the date of issue and prior to the first day of use. To validate the rail pass, present the rail pass along with your passport to the Railways official at the station of departure. At this time, the first and the last day of validity of the pass as well as the passport number is entered and the passenger must sign the pass. Under no circumstances is the pass holder allowed to validate his or her own pass. In the case of a Flexipass, the passenger must enter the date of travel each day before he/she boards the first train of the day. Failure to comply with this requirement may result in the payment of a fine and the cost of a full fare ticket. Also, if there is any indication that a rail pass has been tampered with, forged and or/used by anyone other than the passholder, or used beyond its validity, the railway Official are authorized to confiscate the pass and require the payment of the full fare plus a fine.It is compulsory to present passports to railway officials on request.
* In most cases validity runs from midnight to midnight for the period shown on the pass. All services, rail, rental car, air travel and travel bonuses must he be used within the validity of the accompanying rail pass. One-month period is based from a date in one calendar month to the corresponding date in the following month (minus one day). Depending on the calendar month the pass is validated, the validity period may therefore consist of 28, 30 or 31 days.
* Passes are not valid on hotel trains, private or specialty trains unless otherwise stated.
* Passes are available in first and second class unless stated otherwise. Passengers holding first class passes are also permitted to travel in standard/ second class however a refund of the fare difference is not applicable. Passengers holding standard/second class passes are permitted to travel in first class only if they pay the difference between the two fares as applicable locally. For BritRail passes: Some trains in Great Britain do not have 1st class accommodations. The price of the 1st class Passes have been adjusted to reflect this.

Refunds are limited to completely unused undated, unvalidated passes, ticket and inclusive packages, hotel and car vouchers and will be granted only where permitted under the terms and conditions set forth below or elsewhere in this site. Passes, tickets and vouchers must be returned for refunds. Companion and Saverpasses, BritRail discounted and Eurail and Eurail Select Pass, Rail 'n Drive passes together are considered one document and must be submitted together. No refunds will be granted on partially used passes or tickets, or on unused parts of inclusive packages; documents must bear no evidence of having been tampered with in any way.

7PM Rule:
When traveling on a direct overnight train (no change of train) departing after 7pm, the next day's date must be entered. In such cases, travel from 7pm and midnight of the following day is included and considered as one day of travel. If the overnight trip requires a train change before midnight, traveler will use 2 travel days.

Seat Reservations:
Having a pass does not guarantee a seat. Seat reservations are optional on most of the trains however they are mandatory for traveling on high speed trains (TGV, Thalys, AVE, etc), international trains (Cisalpino, Lyria etc), night trains (Elipsos, Artesia, etc.) and scenic trains (Glacier Express, Golden Pass, etc). Also, some trains require the payment of a surcharge, which includes the compulsory seat reservation (known as Pass holder ticket). On some trains the number of seats available for Pass holders may be limited. It is highly recommended to make reservations in advance. The cost for the pass holder ticket and/or reservation varies depending on the type of train and country. Rail Europe can secure seat and sleeper reservations for your trip before you depart North America, this ensures that you will have a seat on the train you wish to travel on. Simply click here to begin your reservation request.

Overnight Travel:
European night trains offer a variety of accommodations to suit all budgets. Most night trains offer sleepers and couchettes, and some also have reclining seats.

Couchettes and reclining seats are the most economic type of accommodations. Couchettes are not gender specific; they consist of four bunk beds in 1st class and six in 2nd class. A blanket and pillow is provided, but you sleep in your day clothes. Reclining seats are available on selected trains and generally in 2nd class only.

For more comfort and privacy, you can reserve a sleeper compartment in 1st class accommodating one or two passengers or 2nd class for two or three passengers. Though the compartment may include a wash basin it does not have a private toilet. Toilet facilities are located at the end of each car. Some night trains also offer deluxe compartments with a private toilet and shower. Sleeper compartments are gender specific, except when couples or families occupy all berths.

Night accommodations must be reserved and paid for in advance. On some night trains the number of accommodations for Pass holders may be limited. It is highly recommended to make reservations in advance. Prices vary depending on the type of accommodation and country. Rail Europe can secure seat and sleeper reservations for your trip before you depart North America, this ensures that you will have a seat on the train you wish to travel on. Simply click here to begin your reservation request.

Additional Charges:
Seats, sleepers and couchettes, pass holder tickets for travel on trains such as Eurostar, Eurostar Italia, AVE, Talgo, Elipsos, Thalys, Cisalpino, etc. luggage checking, and port taxes, are all subject to additional charges which are not covered by the passes. These, including meals and refreshments, are all to be paid separately. Luggage checking, port taxes, meals and refreshments as well as seat reservations, sleepers and couchettes reserved locally must be paid abroad in local currency.

Governing Rules:
All transportation covered by those passes where use is intended for more than one country is subject to the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV). National and/or single-country passes are subject to rules and regulations of their specific countries. Neither the British nor European railroads nor REI assume any responsibility for damages resulting from a strike.

Rail Plan Protection:
If your pass is lost or stolen while traveling in Europe, the rail networks will not cover you-but we will. Our plan will compensate you for the unused portion of your lost/stolen rail pass/ticket or the value of the replacement rail pass/tickets, whichever is lower. The plan ranges from $12 to $17 depending on the pass. The exact amount is shown in each specific pass price list. The plan must be purchased at the same time you purchase your rail pass/tickets. To add the Protection Plan to your pass/ticket, you may do so when adding a pass/ticket to your Shopping Cart.

Rail Europe's Rail Protection Plan is available with all rail passes/tickets issued through Rail Europe including: Eurail Global Passes, Eurail Select Pass, National, Regional, Rail 'n Drive and BritRail Passes. Tourpasses are not covered under the Rail Protection Plan.

Under the Rail Protection Plan, if your pass is lost or stolen while traveling in Europe, upon your return to North America you will be reimbursed for the unused portion of their original Rail Pass/ticket or the value of the replacement rail pass/ticket(s), whichever is lower. Please read the actual description of coverage below for this program as well as the instructions for filing a claim.
The Rail Protection Plan fee is not refundable.

Description of Coverage:
Agreements: The provider of this program will by payment, reimburse the pass/ticket holder(s) named on the Rail Pass/ticket issued by Rail Europe for theft or accidental loss of Rail Pass/ticket, subject to Exclusions, Conditions and Limitations contained below.
Loss: Loss means the theft or accidental loss of the Rail Pass while traveling in Europe.
Effective period: Effective Period means the period from 12:01 am on the date of issue of the Pass by Rail Europe to 11:59 PM on the last day the Rail Pass is valid.
Program Agreements apply only to loss sustained during the effective period of this form.
Exclusions: This program does not apply to any loss caused by:
* Delay or detention or confiscation by Customs Officers or Officials or Police or other Security Officers.
* Rail Pass not in your actual possession at the time of loss.
* War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power.
* Any dishonest, fraudulent or criminal act by the Passholder.
* Damage due to wear and tear, gradual deterioration, vermin or inherent vice.
Limits of liability: The limit of the Program Providers Liability shall be the value of the unused portion of the pass/ticket (s) purchased through REI or the value of the replacement pass/ticket (s), whichever is lower. 
The loss date shall be the date on which the pass holder first became aware of the loss of the Rail Pass /ticket or the date 24 hours prior to the reporting of the loss to the police, whichever is later.

Conditions:

* Rail Protection program is strictly limited to the loss or theft occurring in Europe.
* The pass holder must file a police report within 24 hours of the loss.
* The pass holder must purchase either a replacement rail pass or train tickets. In the case of loss/theft of premier train/train tickets, the ticket holder must purchase ticket/s for the same city pairs. (Air and bus tickets do not apply.)
* Notice of any claim must be given to Rail Europe within 30 days of your return from Europe. Submit a written report indicating how the documents were lost/stolen, including information pertaining to the pass/ticket holder's name, the date of validation, a copy of the police report and your airline tickets (US/CAN-Europe). Most importantly the claim must include the original replacement pass/ train ticket(s) to validate the claim.
* If any claims made under this program are covered by any other valid and collectable insurance or indemnity, Rail Europe will only pay the difference between the amount paid under the other policy and the total amount which would otherwise be payable under this program.
* No change to this program will be valid unless in writing and signed by Rail Europe.
* No legal action may be brought to recover on this program within 60 days after a claim has been submitted as required herein, and no such legal action may be brought after one year from the time that a claim is required to be filed.
* Any provision of this program that is in conflict with applicable law is hereby amended to conform to minimum requirements of such law.

To file a claim: Submit a written account of events and supporting documentation to Rail Europe, Inc., Customer Relations Department, Westchester One, 44 South Broadway, White Plains, NY 10601. All claims must be accompanied by the appropriate documentation listed in the conditions above. For information call (800) 848-7245 select option 4 followed by 2.

This program is administered by Rail Europe, Inc. and can be cancelled at anytime. Passes issued prior to cancellation date will still be covered by the program.

Note: All prices in this guide are correct at time of printing. Rail Europe, Inc. reserves the right to change prices without notice whether such changes are related or not to alterations in rates of exchange.


Contact

Hand Crafted Travel LLC
5730 N 1st Street
Ste 105 PMB 145
Fresno CA 93710
Tel: +1 559 447 8441
E-mail
CST #2094789-40

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